Sears Appliance Repair

Reviews

• Debra Napier

  Jan, 19 2018
  ★ ☆ ☆ ☆ ☆
  Serviceman was here about 10 minutes misdiagnosing the problem of my dryer not working saying the reason it cuts off mid cycle was lint in the line which he was unable to touch. My maintenance man who was here said he was on his phone the whole time he was here. Even though there is no lint in the line problem still exists. They now have to come out again to re diagnose and then order a part ( 2 more weeks without a dryer) Since this is a vacation home I have to set up for someone to be here for them to come but in the meantime while waiting again on the part we will have no dryer at the beach with guests. Even though I have a contract with Sears, I had an independent contractor come diagnose the problem which is the motor. Everything I google says its the motor. Not wanting to pay for the motor I told Sears I wanted them to order the motor to install when they come which they refuse to do. 2 weeks-2weeks-2 weeks. It is ridiculous the way they operate and treat the customers. I have dealt with this in TN more than once with incompetent servicemen and having to have several service calls to get the job done and asking not to have certain ones not come back because they never do anything. I have always been a big Sears shopper and maintenance contract buyer but I am done with that.
• Phil steele

  Jan, 13 2018
  ★ ★ ★ ★ ☆
  The serviceman came out the second time after a week and a half getting the part. He replaced the part and left. OK that was quick and easy but when I went to start the Dish washer if never came on. DEAD. SOOO I called Sears and they said it would be another two weeks before someone could come out and fix it . .again....A $1500.00 dishwasher and it has been down over two months. One month for this time and a little over a month for the first repair. Sears has the worst repair service I have ever had to struggle with. the first repair I must have made 20 Phone calls. Each time they said it would be taken care of. After a few days I called back and nobody knew what I was talking about. This went on for over two weeks. Each time they knew nothing about my problem and said they would fix it. After numerous calls and three service calls They agreed to replace the dishwasher but it would be another two weeks. I waited almost 5 weeks to get any satisfaction from them. God awful service. Never, Never will I but from Sears again. NEVER!!!!!

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