Holiday Inn Express & Suites Naples Downtown - 5th Avenue

Reviews

• isa G

  Mar, 20 2018
  ★ ★ ★ ★ ★
  I stayed 2 night with guys was the best! Excellent staffs best breakfast the cleanness dump up. there was no bad odors like in some other hotels.
• Ronald Baskin

  Dec, 27 2017
  ★ ☆ ☆ ☆ ☆
  Horrible experience! Stayed at this hotel this past New Year’s Eve. In the morning (about 12 hours before we checked in) this hotel ran my debit card for the full 4 days of our stay. When I complained to management about it, they were completely rude. Said it was their policy to do this and if I did not like it, they would just cancel the reservation. Given that all other hotels were full, we checked in. Upon entering our room, the light switch did not work leaving us fumbling around in the dark. I walked into the bathroom to find dried urine stains on the toilet seat. (Yuck!) There were not enough towels in the room for the number of people to even take a shower.
  After complaining about these items to management, nothing got fixed and no apology was given. After putting up with this for two days, we checked out early and moved to a much better and comparably priced hotel. Prior to posting this review, I wrote to the Management Company and Owner of this hotel to express my dissatisfaction but received no response.

Photos and maps

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